Refund & Return Policy

Last Updated: October 2, 2026

At Geoma, we want customers to have clear and understandable information about returns and refunds before completing a purchase.

This Refund & Return Policy explains the conditions and procedures applicable to products purchased through www.geoma.store.

1. Return Window

Customers must contact Geoma to request a return or refund within 30 days of receiving the order.

Requests submitted after the 30-day period may not be eligible for a return or refund unless otherwise required by applicable law.

The 30-day period begins when the order is delivered to the customer or the delivery is otherwise confirmed.

2. How to Request a Return

To request a return, contact:

Email: support@geoma.store
Phone: +1 209-255-6137

Please include:

• Your full name

• Order number

• Email address used for the purchase

• Product name

• Reason for the return

• Description of the issue, when applicable

• Photographs or other supporting information when reasonably requested

We will review the request and provide return instructions when the return is approved.

Do not send merchandise to our business address unless we specifically instruct you to do so.

3. Product Condition

Returned products should be in appropriate condition for inspection and resale when the return is based on a change of mind.

Where reasonably possible, products should be returned with:

• Original packaging

• Accessories

• Manuals or documentation

• Included components

• Product identification information

Products that have been materially damaged, altered, misused, improperly installed, or modified after delivery may not qualify for a refund where the condition results from the customer's actions and applicable law permits such exclusion.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide photographs or other information that helps us investigate the issue.

Depending on the circumstances, we may offer an appropriate remedy, which may include replacement, repair, return, or refund.

We will evaluate each situation based on the circumstances and applicable consumer-protection requirements.

5. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will be processed within 7 days after the return is approved and the required return process has been completed.

Refunds are generally issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

6. Shipping Charges

Where a return is requested because of a customer preference or change of mind, any applicable return shipping costs will be communicated before the return is completed.

Where an item is confirmed to have arrived damaged, defective, or incorrect, Geoma will review the circumstances and provide appropriate return instructions.

7. Exchanges

If you require an exchange, contact us at support@geoma.store.

Exchange availability may depend on inventory and product availability.

If the requested replacement is unavailable, we may instead process an applicable refund.

8. Cancellation Requests

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, cancellation cannot always be guaranteed.

If the order has already been processed or shipped, the standard return procedure may apply.

9. Non-Returnable Situations

To the extent permitted by applicable law, products may be excluded from return when they have been:

• Used improperly

• Damaged through customer misuse

• Modified or altered

• Installed incorrectly

• Damaged after delivery through circumstances unrelated to a product defect

This section does not limit any rights that cannot legally be excluded.

10. Refund Delays

If you have received confirmation that your refund has been processed but do not see the funds in your account, first check with your bank or payment provider.

If the refund remains unavailable after the normal processing period, contact us at support@geoma.store.

11. Contact Information

Geoma
7422 Gall Blvd
Zephyrhills, FL 33541
United States

Email: support@geoma.store
Phone: +1 209-255-6137

We recommend keeping your order confirmation and tracking information until the transaction is fully completed.